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About Us

Shashank Rajauria

Shashank Rajauria is lecturer in Institute of hotel management, Ahmedabad. With an academic background spanning ten years, he brings a wealth of theoretical knowledge in tandem with a practical understanding gained through three years of hands-on experience in the hotel industry with specialisation in housekeeping. His unique blend of academic prowess and industry insight positions them as well-rounded professional capable of applying theoretical concepts to real-world hospitality challenges.

Publications

Enhancing Service Excellence in the Hospitality Industry Through Effective Service Recovery From Failures

The hotel sector is a fiercely competitive and continuously expanding industry with a multitude of difficulties and prospects. The objective of this study is to investigate the...