Mahmut Bakır

Mahmut Bakır completed his undergraduate studies in Civil Air Transport Management at Mustafa Kemal University, Turkey. He later earned both his master’s and PhD in Civil Aviation Management Programme from the Graduate School of Social Sciences, Anadolu University. Currently, he is a faculty member in the Department of Aviation Management at Samsun University. His main research interests are airline business, service marketing, consumer behavior, multi-attribute decision analysis, and multivariate statistics. Bakır has contributed to numerous international journals and book projects through his research.

Publications

An Analysis of Factors Influencing Green Purchase Intention in Airlines: An Interpretive Structural Modeling Approach
An Analysis of Factors Influencing Green Purchase Intention in Airlines: An Interpretive Structural Modeling Approach
Mahmut Bakır, Nadjim Mkedder. © 2023. 17 pages.
This chapter intends to investigate the factors influencing the green purchase intention of passengers in the context of the airline industry and to develop a hierarchical...
The Relationship Between Service Quality and Customer Satisfaction in the Airline Industry: A Meta-Analysis Study
The Relationship Between Service Quality and Customer Satisfaction in the Airline Industry: A Meta-Analysis Study
Mahmut Bakır. © 2023. 21 pages.
This chapter aims to examine the relationship between service quality and customer satisfaction in the airline industry through a meta-analysis. To this end, a protocol was...
Re-Evaluating the Service Quality of Airports After the COVID-19 Pandemic: A Full Consistency Method Approach
Re-Evaluating the Service Quality of Airports After the COVID-19 Pandemic: A Full Consistency Method Approach
Mahmut Bakır. © 2023. 29 pages.
The present chapter aims to evaluate and prioritize service quality attributes at airports from a post-COVID-19 perspective. To achieve this objective, the full consistency...
A Bibliometric Investigation of Electronic Word-of-Mouth in Tourism and Hospitality Research
A Bibliometric Investigation of Electronic Word-of-Mouth in Tourism and Hospitality Research
Mahmut Bakır, Ali Emre Sarılgan. © 2023. 24 pages.
Today, electronic word-of-mouth (eWOM) has a substantial impact on consumers' decisions to purchase tourism and travel services. Therefore, it is essential to have a...
An Evaluation for Long-Haul Low-Cost Carriers Using User-Generated Content: The Impact of Perceived Service Quality on Value for Money
An Evaluation for Long-Haul Low-Cost Carriers Using User-Generated Content: The Impact of Perceived Service Quality on Value for Money
Mahmut Bakır, Sahap Akan, Ozlem Atalik. © 2020. 21 pages.
Since the liberalization of the airline industry, the low-cost business model has been developed worldwide and a new business model of long-haul low-cost carriers (LHLCCs) has...