Giuseppe Catenazzo

Giuseppe Catenazzo

Giuseppe Catenazzo is the Head of Research & Adjunct Lecturer at AUS American Institute of Applied Sciences in Switzerland and an Affiliate Professor in Marketing at ICN Business School, a French Grande École. He also teaches Market Research & Consumer Behaviour, Economics & Management, Operations Management and Statistics at several institutions in Switzerland. Giuseppe is an Italian and Swiss citizen. He studied in France, Italy, Switzerland, and the United Kingdom and speaks several languages. Dr. Catenazzo is also an editor of international research books; his research on quality perceptions, service recovery, and complaining behavior has been published in Production Planning and Control, International Journal of Quality and Reliability Management, and the Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior.

Publications

Cases on Security, Safety, and Risk Management
Cases on Security, Safety, and Risk Management
Aleksandra Zając, Giuseppe Catenazzo, Emmanuel Fragnière. © 2025. 330 pages.
In the landscape of security, safety, and risk management, businesses grapple with challenges that extend beyond traditional financial considerations. The identification...
Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry
Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry
Giuseppe Catenazzo. © 2023. 348 pages.
In the modern hospitality industry, it is critical to understand travelers’ needs and wants for businesses to survive and remain competitive. Further study on understanding...
Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era
Challenges and Opportunities for Transportation Services in the Post-COVID-19 Era
Giuseppe Catenazzo. © 2022. 268 pages.
During the pandemic, transportation industries have heavily suffered from the overall lack of passengers. A substantial share of employees have has been laid-off, and others have...
Service Design and Enterprise Risk Management for Knowledge-Based Services: A Practical Approach for Auditors and Consultants
Service Design and Enterprise Risk Management for Knowledge-Based Services: A Practical Approach for Auditors and Consultants
Silvio Barbieri, Giuseppe Catenazzo, Emmanuel Fragnière. © 2021. 19 pages.
Services make most of the value in developed economies. In knowledge-based (credence) services, during each transaction, clients look for transmission of value through advice...