Dieter Spath

Dieter Spath is Professor at the Institute for Human Factors and Technology Management (IAT) at the University of Stuttgart and director of the Fraunhofer Institute of Industrial Engineering (IAO). Before he was Managing Director for KASTO-enterprises and Professor at the Institute for Machine Tools and Production Science and Dean of the faculty of Mechanical Engineering at the University of Karlsruhe (TH). Dieter Spath is Vice President of acatech (Council for Technical Sciences of the Union of German Academies of Sciences and Humanities), Secretary General of IFPR (International Foundation of Production Research), Fellow of CIRP (International Institution for Production Engineering Research) and is member of the European Academy for Industrial Management (EAIM). Dieter Spath holds a honorary doctorate from Technical University of Munich. He is bearer of the Federal Cross of Merit of the Federal Republic of Germany and the Medal of Merit of the Technical University of Gdansk.

Publications

Quality Management for IT Services: Perspectives on Business and Process Performance
Quality Management for IT Services: Perspectives on Business and Process Performance
Claus-Peter Praeg, Dieter Spath. © 2011. 348 pages.
Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT...