Conrad Shayo

Conrad Shayo is a Professor of Information Science at California State University San Bernardino. Over the last 20 years he has worked in various capacities as a university professor, consultant, and manager. He holds a Doctor of Philosophy Degree and a Master of Science Degree in Information Science from the Claremont Graduate University, formerly Claremont Graduate School. He also holds an MBA in Management Science from the University of Nairobi, Kenya; and a Bachelor of Commerce Degree in Finance from the University of Dar-Es-Salaam, Tanzania. His research interests are in the areas of IT assimilation, distributed learning, end-user computing, organizational memory, organizational learning assessment, reusable learning objects, IT strategy, and “virtual societies”. His most recent publications can be found in the Information Systems Journal, Journal of End User Computing, and the Encyclopedia of Library Sciences and Information Technology.

Publications

Enterprise Systems Training Strategies: Knowledge Levels and User Understanding
Enterprise Systems Training Strategies: Knowledge Levels and User Understanding
Tony Coulson, Lorne Olfman, Terry Ryan, Conrad Shayo. © 2012. 17 pages.
Enterprise systems (ESs) are customizable, integrated software applications designed to support core business processes. This paper reports research contrasting the relative...
Enterprise Systems Training Strategies: Knowledge Levels and User Understanding
Enterprise Systems Training Strategies: Knowledge Levels and User Understanding
Tony Coulson, Lorne Olfman, Terry Ryan, Conrad Shayo. © 2010. 18 pages.
Enterprise systems (ESs) are customizable, integrated software applications designed to support core business processes. This paper reports research contrasting the relative...
End-User Computing Success Measurement
End-User Computing Success Measurement
Conrad Shayo, Ruth A. Guthrie. © 2008. 8 pages.
End-user computing (EUC) is the optional development of computer applications and models by personnel (individuals or groups) outside the MIS department. The emergence of EUC in...
From Edison to MP3: A Struggle for the Future of the Music Recording Industry
From Edison to MP3: A Struggle for the Future of the Music Recording Industry
Conrad Shayo, Ruth Guthrie. © 2006. 23 pages.
This case discusses the challenges facing the music recording industry through the eyes of two of its most influential trade associations: the RIAA and the IFPI. First, readers...
The Columbia Disaster: Culture, Communication& Change
The Columbia Disaster: Culture, Communication& Change
Ruth Guthrie, Conrad Shayo. © 2006. 22 pages.
The National Aeronautics and Space Administration (NASA) is a government organization, founded to explore space to better understand our own planet and the universe around us....
The Columbia Disaster: Culture, Communication & Change
The Columbia Disaster: Culture, Communication & Change
Ruth Guthrie, Conrad Shayo. © 2006. 21 pages.
The National Aeronautics and Space Administration (NASA) is a government organization, founded to explore space to better understand our own planet and the universe around us....
From Edison to MP3: A Struggle for the Future of the Music Recording Industry
From Edison to MP3: A Struggle for the Future of the Music Recording Industry
Conrad Shayo, Ruth Guthrie. © 2005. 25 pages.
This case discusses the challenges facing the music recording industry through the eyes of two of its most influential trade associations: the RIAA and the IFPI. First, readers...
The Columbia Disaster: Culture, Communication & Change
The Columbia Disaster: Culture, Communication & Change
Ruth Guthrie, Conrad Shayo. © 2005. 20 pages.
The National Aeronautics and Space Administration (NASA) is a government organization, founded to explore space to better understand our own planet and the universe around us....
End-User Computing Success Measurement
End-User Computing Success Measurement
Conrad Shayo, Ruth A. Guthrie. © 2005. 7 pages.
End-user computing (EUC) is the optional development of computer applications and models by personnel (individuals or groups) outside the MIS department. The emergence of EUC in...
Strategies for Managing IS/IT Personnel
Strategies for Managing IS/IT Personnel
Magid Igbaria, Conrad Shayo. © 2004. 356 pages.
Information technology continues to revolutionarize the way commercial enterprises, government, and individuals conduct business. Sustained success in value creation in...
Strategies for Staffing the Information Systems Department
Strategies for Staffing the Information Systems Department
Magid Igbaria, Conrad Shayo. © 2004. 19 pages.
The chapter explores the main factors contributing to high IS staff skill shortages, high turnover rates, job stress, and burnout. We provide managerial implications and...
The Role of Training in Preparing End Users to Learn Related Software Packages
The Role of Training in Preparing End Users to Learn Related Software Packages
Conrad Shayo, Lorne Olfman. © 2002. 22 pages.
The aim of this chapter is to determine what types of formal training methods can provide appropriate “mapping via training” of a new but related software application (in this...
Exploring the Measurement of End User Computing Success
Exploring the Measurement of End User Computing Success
Conrad Shayo, Ruth Guthrie, Magid Igbaria. © 2002. 19 pages.
As end user computing (EUC) becomes more pervasive in organizations, a need arises to measure and understand the factors that make EUC successful. EUC success is viewed as a...
Going Virtual: The Driving Forces and Arrangements
Going Virtual: The Driving Forces and Arrangements
Magid Igbaria, Conrad Shayo, Lorne Olfman. © 2001. 30 pages.
In this chapter we examine the driving forces behind the growth of virtual societies and discuss existing arrangements and practices at the individual, group, organization, and...
The Role of Training in Preparing End Users to Learn Related Software
The Role of Training in Preparing End Users to Learn Related Software
Conrad Shayo, Lorne Olfman. © 2000. 11 pages.
The aim of this paper is to determine what types of formal training methods can provide appropriate "mapping via training" of a new but related database management system (DBMS)...
Exploring the Measurement of End User Computing Success
Exploring the Measurement of End User Computing Success
Conrad Shayo, Ruth Guthrie, Magid Igbaria. © 1999. 10 pages.
As end user computing (EUC) becomes more pervasive in organizations, a need arises to measure and understand the factors that make EUC successful. EUC success is viewed as a...