Claus-Peter Praeg

Claus-Peter Praeg is project manager and key accountant for the financial service sector at the Institute for Industrial Engineering (IAO) of the Fraunhofer Society. He is responsible for national and international research and consulting projects in the area of IT service & business performance management, IT business alignment and IT value engineering. He holds a master degree in management and economics of the University of Stuttgart-Hohenheim. Claus Praeg is a certified Project Management Professional (PMP®) and foundation certified for ITIL. He is author and co-author of several market studies and refereed articles in the areas of IT service management, value engineering and business performance management.

Publications

Quality Management for IT Services: Perspectives on Business and Process Performance
Quality Management for IT Services: Perspectives on Business and Process Performance
Claus-Peter Praeg, Dieter Spath. © 2011. 348 pages.
Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT...