Carlos M.R. Sousa

Carlos M. R. Sousa holds a PhD in Economics and Corporate Sciences from the Universidad de Huelva, Spain as well as a Master in Economics and Corporate Sciences from the Universidade do Algarve. He holds a first degree in Computer Science for Management from the Instituto Superior de Línguas e Administração. He is a lecturer Coordinating Professor in the Department of ICT at the University of the Algarve, School of Management, Hospitality and Tourism, since 1991. His current areas of research and special interests are related with Systems and Information Technology, Computer Sciences Applied to Tourism, Electronic Distribution in Tourism, Digital Marketing, E-Business and Customer Relationship Management. He has published mainly in the fields of information systems, tourism and marketing.

Publications

Measuring Consumer Behavior in Hospitality for Enhanced Decision Making
Measuring Consumer Behavior in Hospitality for Enhanced Decision Making
Célia M.Q. Ramos, Carlos M.R. Sousa, Nelson M.S. Matos, Rashed Isam Ashqar. © 2023. 295 pages.
To improve the hospitality and tourism services provided to customers, it is necessary for managers to acquire knowledge about their customers’ and prospects’ journeys in order...
Capital Indicators for Hotel Customer Experience to Support Strategic Management
Capital Indicators for Hotel Customer Experience to Support Strategic Management
Célia M.Q. Ramos, Rashed Isam Ashqar, Nelson Matos, Carlos M. R. Sousa. © 2023. 22 pages.
Information management is crucial to control and correct the deviations of the organization and support the decision-making process in tourism and hospitality. It is also...