Bayan Abu Shawar

Bayan Abu Shawar holds a BSc and a Master degree in Computer Science from University of Jordan, and a PhD from the School of Computing at University of Leeds. Currently she is an Associate Professor in the Cybersecurity Department in the Faculty of Engineering at AL Ain University. Before Joining AL Ain University, she was an Associate Professor at Arab Open University in Jordan. Her research interests include Chatbots, Natural Language Intelligent, Information Retrieval, Artificial Intelligent, e-Learning, Question Answering systems, and Learning Management Systems.

Publications

Trends, Applications, and Challenges of Chatbot Technology
Mohammad Amin Kuhail, Bayan Abu Shawar, Rawad Hammad. © 2023. 373 pages.
Chatbots offer exceptional services to end-users due to various factors, including the ability to respond to customer requests quickly according to their convenience. Given the...