MLA
Nawi, Noorshella Che, et al. "Online Customer Satisfaction at Point-of-Purchase and Post-Purchase Phases." Marketing in the Cyber Era: Strategies and Emerging Trends, edited by Ali Ghorbani, IGI Global, 2014, pp. 216-228. https://doi.org/10.4018/978-1-4666-4864-7.ch014
APA
Nawi, N. C., Tatnall, A., & Fong, M. W. (2014). Online Customer Satisfaction at Point-of-Purchase and Post-Purchase Phases. In A. Ghorbani (Ed.), Marketing in the Cyber Era: Strategies and Emerging Trends (pp. 216-228). IGI Global. https://doi.org/10.4018/978-1-4666-4864-7.ch014
Chicago
Nawi, Noorshella Che, Arthur Tatnall, and Michelle W.L. Fong. "Online Customer Satisfaction at Point-of-Purchase and Post-Purchase Phases." In Marketing in the Cyber Era: Strategies and Emerging Trends, edited by Ali Ghorbani, 216-228. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4864-7.ch014
Export Reference