MLA
Boyd, Lesley G., and Jill W. Fresen. "An Integrated Management Approach in a Higher Education Technology Support Unit." Cases on Educational Technology Planning, Design, and Implementation: A Project Management Perspective, edited by Angela D. Benson, et al., IGI Global, 2013, pp. 206-228. https://doi.org/10.4018/978-1-4666-4237-9.ch012
APA
Boyd, L. G. & Fresen, J. W. (2013). An Integrated Management Approach in a Higher Education Technology Support Unit. In A. Benson, J. Moore, & S. Williams van Rooij (Eds.), Cases on Educational Technology Planning, Design, and Implementation: A Project Management Perspective (pp. 206-228). IGI Global. https://doi.org/10.4018/978-1-4666-4237-9.ch012
Chicago
Boyd, Lesley G., and Jill W. Fresen. "An Integrated Management Approach in a Higher Education Technology Support Unit." In Cases on Educational Technology Planning, Design, and Implementation: A Project Management Perspective, edited by Angela D. Benson, Joi L. Moore, and Shahron Williams van Rooij, 206-228. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4237-9.ch012
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