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The gaming industry has used various design features (such as the structural and situational characteristics (Abbott, 2007; Griffiths, 1993; Griffiths & Parke, 2003; Parke & Griffiths, 2007) to entice people to gamble and to keep them gambling (Griffiths, 1993). Many of these are likely to have arisen spontaneously without in-depth psychological analysis and consideration of their impact on behaviour (Parke & Griffiths, 2007). Very little research has been carried out on the situational and structural characteristics of gambling, and most of what has been written is by Professor Mark Griffiths and colleagues. Situational characteristics are those features that get people to gamble in the first place and are primarily features of the environment. These can include macro features of the wider environment (such as location, the number of gambling venues in a specified area, legislative membership requirements, etc.), as well as micro (internal) features of the gambling venue (décor, heating, lighting, etc; Griffiths & Parke, 2003). Structural characteristics are those features of the gambling activity itself that are responsible for reinforcement. They may satisfy gamblers’ needs and facilitate continual and sometimes excessive gambling (e.g., event frequency, jackpot size, near miss features, etc.; Griffiths, 1999). An analysis of the structural characteristics allows us to understand which characteristics might facilitate the acquisition, development and maintenance of gambling behaviour irrespective of the individual’s psychological, physiological, or socioeconomic status (Parke & Griffiths, 2007).
Technological innovation has paved the way for increased opportunities to manipulate the potentially addictive structural characteristics of gambling activities and thus increase the appeal and arousal of the games (Shaffer, 1996). Consequently, there is a potential issue for concern regarding problematic behaviour as remote gambling developments improve (such as internet gambling, mobile phone gambling, and interactive television gambling).
By identifying particular situational and structural characteristics relating specifically to the internet, it may be possible to see how needs are identified, to see how information about gambling is presented (or perhaps misrepresented), and to see how thoughts about gambling are influenced and distorted (Griffiths, 2003). Therefore, potentially dangerous forms of gambling could be identified and effective legislation could be formulated. By examining these types of characteristics among all types of gambling activity, it may help pinpoint where technology has a role (either directly or indirectly) in gambling acquisition, development and maintenance (Griffiths, 1999). Remote forms of gambling have changed the nature of situational characteristics of gambling and could have a large impact in uptake of gambling services.