MLA
Wilkin, Carla. "Evaluating IS Quality as a Measure of IS Effectiveness." Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 1130-1133. https://doi.org/10.4018/978-1-59140-553-5.ch199
APA
Wilkin, C. (2005). Evaluating IS Quality as a Measure of IS Effectiveness. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, First Edition (pp. 1130-1133). IGI Global. https://doi.org/10.4018/978-1-59140-553-5.ch199
Chicago
Wilkin, Carla. "Evaluating IS Quality as a Measure of IS Effectiveness." In Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., 1130-1133. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-553-5.ch199
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